Thank you for shopping at MixDeal!

We provide refunds and/or exchanges within 30 days of placing the order; after that 30 days, no refunds or exchanges will be given.

MixDeal may allow you to return an Item in limited circumstances.
A Buyer may open a formal return case with us by going to their purchases and selecting problems/order inquiry within seventy-two (48) hours from delivery (as determined by the tracking information on the Label) for any of the following reasons:

• Undisclosed damage;
• Incorrect or missing item;
• Item not as described within the listing; or
• Item is not authentic.

Please note you will not be able to open a formal return case if you have already accepted the order.
Orders where the Buyer changed their mind are not covered by MixDeal. These types of purchases are considered final sale and not eligible for return.
When a return case is opened, the Buyer must upload photos and provide any additional details describing the issue as requested by MixDeal support. MixDeal will review the case, and if the request is approved, MixDeal will provide the Buyer with a label to return the item to the Seller. Once the return has been delivered to the Seller, the Buyer will receive a full refund.

Returns and Exchanges Eligibility

• The item must be unopened and in the same condition as when it was delivered to you.
• The item must be in its original packaging, and a receipt or goods receipt is required to complete your return.
• Refunds are only granted on regular-priced purchases; discount items are not.
• You will expect gifts credit for the amount of your return if the item in issue was labeled as a present when ordered and delivered directly to you.